Care & Maintenance
Luxury Faux Fur Products
All our luxury faux furs are fire retardant.
About Suburban Salon Sheepskin upholstered Products
General Points Relevant to All Sheepskin Products
Sheepskin is the perfect choice of cover for a footstool. Wool resists spills, dries very quickly and is mildew resistant. It is naturally fire retardant, resists static, dirt and dust and is hypo-allergenic.
Specific to English Sheepskin
Specific to Mongolian Sheepskin
Same as above, but:
Are your Sheepskins 100% natural?
Absolutely. We only offer natural products. All our sheepskins are 100% ethically sourced as by-products of the meat industry.
Cow Hide Rug - Crease Removal
The cowhides are quite an awkward shape to post, so whilst I always take care packing the hides, when they are initially unwrapped, there will be some folding creases in the rug. Over time, the cowhide creases should come out naturally, but if you want to remove them immediately, you can do this easily with a domestic steam iron, a towel and a wet cloth.
Put your cowhide on the floor over the top of the towel, with the right side facing down, (the towel is to preserve your floor). Put the wet cloth over the cowhide rug and work the iron over the wrinkle. Work quickly and to smooth out the creases – you can use the steam function if required. This is also a good technique for removing dirty marks or stains.
Sometimes, this procedure may not remove persistent creases from the cow hide and the crease may be a result of the way it’s been dried after tanning. Please remember, a cow hide rug is a natural product and branding iron markings, small marks are a normal component of these unique pieces. Each cow hide we sell is unique and when cared for correctly, will last a lifetime.
You can return all of our hides and Mongolian throws for an exchange for up to 14 days from the date you purchased it. We’ll refund the purchase price less the initial delivery fee. Any product you return must be in the same condition you received it and in the original packaging. For any handmade, bespoke product such as one of our stools, footstools and benches, we do not accept returns as these products are bespoke, made to order products.
If you’d like to return an item, contact us by email firstname.lastname@example.org to advise of the return and full instructions will be given. This will need to be sent via registered post.
What if there is Product Damage?
In the unlikely event that your item arrives damaged, contact us at email@example.com and tell us which items were damaged (sending us a digital photo). If you do not want a replacement, then the item comes under our normal returns policy. Please make sure that you check for damage immediately upon receiving the product(s), as we cannot take responsibility for damages that may happen once you have received the product(s).
What is the Shipping Policy?
Because all our products are handcrafted to order, they will take longer to arrive! We do, however, aim to ship within 10 business days. (If your order is going to take longer, we will be in touch to let you know.)
Do you ship internationally?
We do ship all our products within Europe internationally. We ship our Mongolian Throws around the world. Shipping prices vary from country to country, so please get in touch before placing your order for a shipping quote.
If you would like to discuss your requirements, provide us with feedback on our products or anything else, please call us on 07944 599494 or email firstname.lastname@example.org